9.30–10.30

“The Psychology of Hospitality – Why Standards Alone Are Not Enough and How to Build a Team That Truly Cares for Guests (and Encourages Them to Return)” – Patrycja Siwiec

Participants will gain an understanding of how the psychology of hospitality works and what makes employees willing to engage with guests beyond their basic duties. During the workshop, we will demonstrate how to build a work environment that naturally fosters team engagement: based on purpose, appreciation, a positive atmosphere, and a sense of ownership. 
Log in and register for the workshop. This workshop is dedicated to professionals from the hospitality (hotel) industry. 
 

10.30–12.30

„Data That Generates Revenue” – Katarzyna Nałysz-Safuryn and Maciej Łabuda
Learn how to plan a city’s offer based on hard data analysis rather than intuition. And at the end, take a walk with us through the iconic post-shipyard areas. Log in and register for the workshop

10.00–13.00

„Accessibility can be simple and cost-effective – how to adapt your service at a low cost”- Filip Wysocki, Zuzanna Hrynkiewicz, Martyna Markiewicz i Ania Puszkiewicz
A workshop for each of us, and about each of us. Authentic stories and practical tips on how small actions can make a big difference. Log in and register for the workshop

9.00 -            

„Motivational Workshop" – Przemysław Sieradzki
for students of ZSGH school in Gdańsk and winners of the Francophone competition, led by Przemysław Sieradzki – the youngest Michelin-starred chef in Poland.

10.00 –         

„Watch the Master at Work" – Eduard Xatruch
A workshop with Eduard Xatruch (Disfrutar***) is a once-in-a-lifetime opportunity. Log in and register for the workshop
Workshop intended for chefs.

10.00 –         

„Two-Star Perfection" – Thijs Vervloet from Maison Colette**
He will show you how to manage taste and business at the highest global level.
Workshop intended for chefs.